Shipping policy

Last updated: November 15, 2025

This Shipping & Delivery Policy is part of the Terms of Service (“Terms”) for [Legal Company Name] (doing business as “PINO Gifts”, “we,” “us,” or “our”), and should be read together with our [Terms of Service] and [Return & Refund Policy].

By placing an order with us, you agree to the terms below.

1. Current Service Area

At this time, we do not offer nationwide shipping. We currently provide local delivery only.

We deliver within approximately [40–50] miles of ZIP 94043 (Mountain View, California), generally covering parts of the Greater Silicon Valley / Bay Area.
If an address falls outside our delivery radius, we may cancel and refund the order, or contact you to discuss alternatives.

You can contact us at support@pinogifts.com if you’re unsure whether we deliver to a specific address.

2. Delivery Methods

We currently deliver orders using our own local delivery service (hand-delivery by PINO Gifts or our delivery partners).

Because many of our products (especially balloons) are fragile and/or time-sensitive, we do not ship them via standard carriers (USPS, UPS, FedEx, etc.) at this time.

Inflated balloon arrangements are delivered ready-to-display.
Gift baskets and gift boxes may be delivered as assembled sets; the exact presentation may vary slightly based on safe transportation needs.

3. Delivery Fees

Delivery fees are calculated at checkout and may depend on:

Delivery distance from ZIP 94043
Total order value
Requested delivery date and time (e.g., holidays or rush delivery)

Any applicable delivery fee will be clearly shown before you complete your purchase.

4. Order Processing Times

Unless otherwise noted on the product page:

Standard processing time: typically 1-3 business days from the time your order is confirmed and paid.
Orders placed after 12:00 PM PT may be processed on the next business day.
We do not guarantee delivery on specific dates or times, but we do our best to meet your requested window.

Weekends & Holidays

Deliveries may be limited or unavailable on certain holidays.
Any blackout dates or special schedules will be communicated at checkout or on our website.

5. Delivery Date & Time Windows

During checkout, you may be asked to select a preferred delivery date and/or time window (for example, morning, afternoon, or evening). These are preferences only, not guaranteed appointment times.

We will make reasonable efforts to deliver within the selected window, but delays may occur due to traffic, weather, or other circumstances beyond our control.

6. Same-Day & Rush Delivery (If Offered)

If same-day or rush delivery is available:

It will be clearly marked on the product page or at checkout.
Additional rush fees may apply.
There may be cut-off times for same-day delivery (for example, orders placed before 9:00 AM PT).

If we cannot fulfill a same-day or rush delivery request, we will contact you to reschedule or refund the rush fee.

7. Access to the Delivery Location

Please ensure that the delivery location is accessible:

For homes/apartments/condos: provide gate codes, building entry details, or concierge information in the order notes.
For offices or businesses: include company name, floor, suite number, and any relevant delivery instructions.

If our driver is unable to access the location or cannot reach you/the recipient, we may attempt to contact you by phone, text, or email.

8. If the Recipient Is Unavailable

If the recipient is not available at the delivery address:

We may leave the order with a reception desk, concierge, neighbor, or front office (when appropriate).
For residences, we may leave the order at a safe, shaded spot near the door when possible.
If we are unable to safely leave the order and cannot reach you or the recipient, the order may be returned to us.

Re-delivery may be available for an additional fee. Because many items (especially balloons) are time-sensitive, we cannot guarantee freshness or condition for re-delivery attempts.

9. Weather & Product Care

Balloons and certain gift items are sensitive to temperature, sunlight, and weather conditions:

Heat and direct sun can cause balloons to pop or deflate more quickly.
Cold temperatures can cause balloons to shrink or lose float time.
Rain and wind can affect the look and stability of balloon arrangements and gift packaging.

Once a delivery is completed to the address provided, responsibility for product care passes to you or the recipient. We are not responsible for damage caused by improper handling, storage, or environmental conditions after successful delivery.

10. Incorrect or Incomplete Addresses

Please double-check all delivery information before placing your order.

If an address is incorrect or incomplete:

We may attempt to contact you to confirm or update the address.
If the address cannot be corrected in time or the driver cannot locate the address, the order may be considered delivered or undeliverable, depending on circumstances.
Re-delivery may be possible with an additional fee, and product condition cannot be guaranteed for delayed re-delivery.

We are not responsible for delayed or missed deliveries due to incorrect, incomplete, or outdated address information provided by the customer.

11. Delivery Confirmation

Depending on your order:

You may receive an email and/or SMS when your order is out for delivery or has been delivered (if available).
Our driver may take a photo of the delivery at the drop-off location as proof of delivery, especially when the recipient is not present.

12. Damaged or Missing Items

We take great care in assembling and transporting every order. If your order arrives damaged or with missing items:

Please contact us within 24 hours of delivery at support@pinogifts.com (or via the contact form on our website).
Include:
- Your order number
- A description of the issue
- Clear photos of the product, packaging, and any damage

We will review your request in line with our [Return & Refund Policy], which may include options such as replacement, store credit, or partial refund where appropriate.

For personalized/custom orders, please note:

Personalized items are generally non-returnable, except in cases where they arrive damaged or with a significant error caused by us.
Damage or issues must be reported within 24 hours of delivery with supporting photos, as detailed above.

13. Cancellations & Changes to Orders

Because our products are often made-to-order and time-sensitive:

Changes to delivery date, address, or order details must usually be requested no later than 24 hours before the scheduled delivery and are subject to approval.
Cancellations may be subject to our cancellation window, as described in our [Terms of Service] and/or [Return & Refund Policy].

After the preparation process has started or a delivery has been dispatched, cancellations or major changes may no longer be possible.

14. Future Shipping Options

We hope to expand our service area and shipping options in the future.

When we introduce regional or nationwide shipping, this page will be updated to reflect:
- Eligible products
- Shipping carriers and methods
- Estimated delivery times and tracking options

Until then, all orders are subject to the local delivery terms described above.

15. Contact Us

If you have any questions about this Shipping & Delivery Policy or need help with a specific order, you can contact us at:

Email: [support@pinogifts.com]
Phone: (415) 746-6777
Mailing Address: 28 GEARY ST STE 650 # 150, SAN FRANCISCO, CALIFORNIA 94108

We’re happy to help make your gifting experience with PINO Gifts as smooth and joyful as possible.